Return and Exchange Policy:
We stand by our products and guarantee the quality. Sometimes mistakes happen, we’re not perfect! To ensure that you are totally satisfied with your shopping experience here at Frenchie, we gladly offer returns and exchanges. If for any reason you are unhappy with your purchase, it would be our pleasure to replace the product.
You may return the item(s) in its original form and unworn within 30 days of receiving your order for a refund or exchange. Returns must have original tags and packaging. We preserve the right to charge a reasonable restocking fee if products are returned with missing or damaged content.
How it works:
Please fill-in the form at your right by clearly indicating your e-mail address, order number and if you would like an exchange or a refund. When your request will be accepted, we will send a pre-paid parcel to the original shipping address so you can return the product to us. Returns will be completed in a 2 week delay following the reception of your package. Refunds will be made on the original payment method in a 2 week delay following the reception of your package.
We also offer product exchange for which your not satisfied with the size. However, we can't assume delivery fees.